August 2019
Skilled Medical has successfully completed its onsite, Annual Surveillance Audit to maintain certification for AS/NZS ISO 9001:2015 Quality Management Systems, RCSA Service Delivery Standards 2010, NSWH:2009 and recertification of HPV:2017.
Skilled Medical's Recruitment and Consulting Services Association (RCSA) Service Delivery Standard 2019 recertification result demonstrates the company’s ongoing commitment to quality as it achieves outstanding audit results once again to place it in the top tier of recruitment agencies in Australia and New Zealand.
The overall RCSA Service Delivery Standard recertification audit result of 9.2 out of 10 continues to maintain Skilled Medical’s highest rating in over 10 years of annual accreditation audits and exceeds the industry average of 7.2 for medical recruitment agencies.
A comparative graph of how Skilled Medical compares with other RCSA-SDS recruitment firms. Skilled Medical is classed as Medical within the medical recruitment sector.
Conducted annually by an external auditor, Certex International, Skilled Medical is audited against its quality management systems, operations and outcomes as part of the Australian and New Zealand Recruitment and Consulting Services Association's Service Delivery Standard (RCSA-SDS).
The full systems RCSA Service Delivery Standard audit determines whether Skilled Medical’s systems continue to meet requirements for recertification across the following company areas:
- Service Promise
- Service Delivery Management System
- Service Design
- Service Delivery Management
- Customer Management
- Staff Management
- Infrastructure Management
- Feedback & Monitoring
- General
In addition to the 2019 ISO 9001:2015 and RCSA SDS audits, Skilled Medical also successfully completed the following audits and company results this year have also confirmed compliance against all audit standards:
- Maintain certification of the NSW Health's accreditation standards for firms approved to supply locum medical staff to NSW Health facilities.
- Recertification of the Health Purchasing Victoria (HPV) standards for firms approved to supply locum medical staff to Victorian Health facilities. Skilled Medical’s level of compliance against ISO 9001:2015, recruitment best practice and the HPV requirements was found to be very high.
Skilled Medical’s Managing Director Dr David Campbell said, “Our audit results again reflect our company’s ongoing commitment to providing the highest levels of service to our doctors and clients and our overall dedication to quality in all that we do.” He said, “It is a credit to our company and all who work at Skilled Medical.”